Our targets

Growing our business while lowering the pressure to the environment

Lowering carbon intensity

We are dedicated to actively contributing to the fight against global warming and have raised our ambitions for reducing carbon emissions. Our goal is to achieve the following targets:

1. Reduce CO2 emissions in Telko transports (Scope 3) by following our roadmap and KPIs.
   • Develop a model to calculate emissions for all inbound and outbound transport by 2024.
   • Continuous improvement in emission measurement coverage.
   • Begin analysing and optimizing routing and warehouse locations.
2. Complete the Greenhouse Gas (GHG) inventory for our operations by the end of 2024.
3. Map availability and start collecting product-specific CO2 footprint data from our value chain by 2024.
   • Set future targets for collecting CO2 footprint data.
   • Build a system to collect and report product-specific CO2 emissions by the end of 2024.
4. Commit to Science Based Targets (SBTi) by the end of 2024.
   • Define future goals during 2025-2026 for CO2 footprint reduction according to the SBTi requirements.

Improving recycling and waste management 

Due to the nature of our operations, the total amount of waste we generate is relatively low. However, we continuously monitor product waste and actively work to keep it minimal through several initiatives, such as optimizing purchasing processes and finding alternative uses for second-grade products, rather than sending them to waste management companies. To further reduce waste across the value chain, we incorporate partially recycled materials in the packaging for products we handle ourselves. We are also committed to sourcing recycled raw materials for our customers, offering sustainable alternatives to virgin materials. Sales of these materials contribute to reducing CO2 emissions within the value chain.

Our specific targets in this area include:

• Minimizing the waste generated by our operations
• Identifying alternative uses for second-grade materials to avoid disposal
• Using recycled packaging materials wherever possible, without compromising safety or quality

Driving sustainable innovations 

To drive positive environmental impact, we are committed to identifying and promoting products and projects that contribute to reducing carbon emissions in the value chain and enhancing our CO2 handprint. Our focus is on measurable progress towards sustainability in our operations.

Our targets are:

• To recognize the products affecting positively in the CO2 handprint.
• Actively identify and promote products and projects that positively impact our CO2 handprint.

We will start measuring:

• The percentage of sales from products that reduce CO2 emissions within the value chain.
• The percentage of projects with a positive impact on our CO2 handprint, relative to all sales projects. 

Improving the Telko experience for people in our value chain

Ensuring employee safety 

We are dedicated to ensuring a safe working environment for our employees, visitors, and all stakeholders. To continuously improve our safety culture and achieve our goal of maintaining a zero lost time incident rate, we have set the following targets:

• Ensure emergency instructions are available for all our premises.
• Always begin meetings with visitors by reviewing the emergency instructions.
• Ensure that at least the minimum required number of employees in each location are trained in first aid.
• Conduct two safety walks at each of our own locations and one at each subcontracted warehouse during 2024.
• Record all safety incidents and observations.
• Investigate all incidents and safety observations, and implement necessary improvements to the working environment.
• Ensure that relevant employees have up-to-date safety training certifications.
• Define the necessary personal protective equipment (PPE) for each employee and ensure they receive the appropriate equipment.
• Create a section in the HRM system for defining PPE and begin using this tool during 2024.
• Maintain a zero Total Recordable Incident Frequency (TRIF) rate.
• Launch new safe driving guidelines by 2024.
• Organize an annual safety theme month starting in 2024.
• Develop a safety communications plan and begin implementing it in 2024 to ensure regular safety communication with employees.
  
  

Improving the employee experience

At our company, enhancing the employee experience is a key priority. We are committed to maintaining an AA+ rating in our employee engagement survey by ensuring the well-being and work ability of our personnel remain high throughout their careers. Our focus areas include:

• Secure and stable employment
• Flexible working hours
• Support for employees’ well-being
• Promoting a healthy work-life balance
• Providing comprehensive occupational health care and managing exposure risks

In addition, we are dedicated to fostering gender equality and diversity by striving to be a truly diverse, equitable, and inclusive workplace. Our efforts include:

• Promoting gender diversity and representation across all levels of the organization
• Ensuring equal pay for all employees
• Implementing anonymous recruitment processes to eliminate bias

To advance these goals, we have set the following targets:

1. Achieve 100% completion of leading performance discussions with all employees
2. Ensure 100% of teams develop action plans based on engagement survey results
3. Incorporate social responsibility metrics in our employee engagement survey
4.  Implement a systematic process for evaluating competencies across all functions
5.  Build readiness for understanding and meeting pay equity requirements in recruitment
6.  Host Telko Wellbeing Month during 2024, focusing on holistic employee health
7.  Create and share content that supports both physical and mental well-being through our internal communication channels in 2024

By focusing on these objectives, we aim to continuously improve the overall employee experience and contribute to a positive, inclusive, and supportive work environment.

Improving the customer and principal experience

We are committed to continuously enhancing customer satisfaction and experience. To track our progress, we conduct an annual Net Promoter Score (NPS) survey, which provides valuable insights into our performance. In support of this goal, we have set the following targets:

• Thoroughly analyze NPS survey results across all business lines
• In 2024, measure and assess the impact of acquisitions on our customer NPS
• Further develop and utilize our CRM tools to enhance customer relationships
• Actively share our expertise with customers by organizing informative webinars

By focusing on these initiatives, we aim to provide exceptional service, strengthen our relationships, and drive long-term customer satisfaction.

Driving sound governance practices at All Levels 

Sound governance

To ensure that our employees are aware of our compliance principles and can perform accordingly we require that every employee with in minimum 3 months of employment completes both the Code of Conduct and Compliance trainings annually. To strengthen the awareness further we aim during 2024 to

• start regular and targeted compliance communication to different employee groups
• keep compliance and ethics topics on the personnel info agendas

We are following the effectivity of our compliance and ethics approach continuously using the following performance targets and KPIs:

• Openly report yearly the number of whistleblowing cases.
• Investigate all the whistleblowing announcements.
• All employees complete anti-corruption and anti-bribery training every year.
• Every suspected breach of corruption or bribery is investigated.
• Zero breeches of corruption or bribery.
• All employees complete anti-competitive training every year.
• Sanction checks have been conducted for all new partners
• Every suspected breach of sanctions regulation is investigated.
• Zero breaches of sanctions
• Risk mitigation plans are in place for all identified medium or high risks
• Execution of risk mitigation plans are monitored as a part of the management system

Sustainable value chain

To enhance our sustainability performance, we set the following new targets at the end of 2023:

• Map the availability of sustainability-related product data from suppliers and begin collecting this data during 2024.
• Develop a system for collecting and reporting product-specific sustainability data.
• Launch supplier sustainability risk assessments and management processes in 2024.

Continuous development of our sustainability programme 

We use EcoVadis sustainability assessment as an objective metric for our sustainability development. Our target is to achieve the EcoVadis gold medal and constantly improve our score.